Terms of Service
Updated June 24th, 2023
Table of Contents
- Introduction
- General Provisions
- Our Mission
- Product Offerings
- Product Descriptions
- Content Accuracy
- Product Photos
- Product Color Accuracy & Deviation
- Technical Errors
- Ordering Process
- Custom Goods and Services
- Pricing
- Payment
- Order Processing
- Rush Orders
- Change Orders
- Cancellations
- Shipping and Delivery
- Shipping Terms
- Shipping to Hawaii and Alaska
- Shipping International
- Rerouting
- Delays in Performance
- Risk of Loss
- International Taxes, Duties, and Fees
- Customs Agent
- Returns and Refunds
- Money Back Guarantee
- Damaged or Incorrect Goods
- Warranty and Repair Services
- Installation Support
- Installation Safety and Fire Ratings
- Customer Insurance and Safety Obligations
- Resellers
- Volume Discounts
- Product Reviews
- User Generated Content
- Registration & User Accounts
- Cookies, Pixels, & User Behavior Tracking
- Log Files
- Sharing (3rd Party Couriers & Outsourced Labor)
- Third-Party Partnerships
- Testimonials
- Children
- Special Offers, Sales, Coupons, Promo Codes
- Links to Third-Party Websites
- Security
- Privacy Policy
- Accessibility
- Export Control
- Quality Assurance and Prohibited Products
- Counterfeit Goods
- No Warranty
- Complaints
- User Conduct and Responsibilities
- Seller's Rights and Responsibilities
- Indemnification
- Liability Disclaimer
- Limitation on Liability for Third-Party Services
- Class Action Waiver
- Jury Trial Waiver
- Intellectual Property
- Governing Law and Jurisdiction
- International Customers
- Dispute Resolution & Arbitration
- Sales Tax
- Donations
- Opt-Out
- E-mail Marketing
- Rental Agreements
- Messaging Frequency
- Entire Agreement
- Repeat Infringers
- Claims of Copyright Infringement
- Termination of Use
- Last Policy Update
- Force Majeure Events
- “Hollywood” Disclaimer
- Conclusion of TOS
1. Introduction
Welcome to Red Carpet Runner! This Terms of Service (TOS) agreement outlines the rules and regulations governing the use of our website, www.RedCarpetRunner.com, and any associated services provided by Rolling Seven, LLC. By accessing and using our website and services, you agree to be bound by these terms and conditions.
Red Carpet Runner, a subsidiary of Rolling Seven, LLC, is a premier provider of red carpet rentals, event services, and custom goods. Our mission is to offer a unique and memorable experience to our clients by delivering high-quality products and exceptional customer service.
This TOS is applicable to all users of our website, including but not limited to customers, vendors, and service providers. It governs your access to and use of our website, as well as any transactions made on or through the site. Please read these terms carefully before using our website and services, as they form a legally binding agreement between you and Red Carpet Runner.
2. General Provisions
This Terms of Service (TOS) agreement sets forth the legally binding terms and conditions for your use of the Red Carpet Runner website and any associated services provided by Rolling Seven, LLC. The TOS is applicable to all users of the website, regardless of whether they are customers, vendors, or service providers.
By accessing or using the Red Carpet Runner website, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you do not agree with these terms, you must not access or use our website or services.
As a user of the Red Carpet Runner website, you agree to comply with all applicable laws and regulations, including but not limited to local, state, national, and international laws, as well as any regulations having the force of law. You are solely responsible for all of your activities while using our website and services, and you shall not engage in any unlawful or prohibited conduct.
By agreeing to this TOS, you represent and warrant that you have the legal authority to enter into this agreement on behalf of yourself or any entity you represent. If you are using the website or services on behalf of an entity, you agree that such entity is also bound by this TOS.
3. Our Mission
At Red Carpet Runner, our mission is to provide our customers with the highest quality products and services, ensuring a memorable and exceptional event experience. We are dedicated to meeting and exceeding customer expectations by offering a wide range of red carpet rentals, event services, and custom goods tailored to suit the unique needs of each client.
Customer satisfaction is at the core of our business, and we strive to create lasting relationships with our clients through our commitment to excellence and attention to detail. We continuously seek to improve and innovate our offerings by staying up-to-date with industry trends and incorporating customer feedback into our business practices.
By choosing Red Carpet Runner, you can trust that we will go above and beyond to deliver the perfect solution for your event, ensuring a seamless, professional, and unforgettable experience.
4. Product Offerings
Red Carpet Runner offers a diverse range of products and services to cater to your event needs. Our product offerings include, but are not limited to, the following:
Red carpets: High-quality red carpets available in various sizes and styles to create an elegant and inviting atmosphere at your event.
Carpet runners: A variety of carpet runners in different colors and materials to suit the theme and aesthetic of your event.
Custom rugs: Personalized rugs that can be tailored to your specific design requirements, including size, color, and pattern.
Logo rugs: Custom-made rugs featuring your company logo or branding, perfect for promoting your business or event.
Carpet decals: Adhesive decals designed for carpets, ideal for adding a touch of customization and branding to your event space.
Custom printed carpets: Fully customizable carpets with your choice of design, color, and size to create a unique and eye-catching floor covering.
Custom printed signs: High-quality, durable signs with your custom design or message, perfect for wayfinding or promotional purposes.
Custom printed banners: Large-format banners for indoor or outdoor use, featuring your custom design to promote your event or business.
Red carpet rental services: Comprehensive red carpet rental packages, including delivery, setup, and removal to ensure a smooth and hassle-free event experience.
Outsourced labor for events: Access to a network of skilled professionals to assist with event setup, management, and teardown, allowing you to focus on your guests and enjoy the occasion.
These product offerings allow us to provide a complete and customized solution for your event, ensuring a professional and memorable experience for you and your guests.
5. Product Descriptions
At Red Carpet Runner, we understand the importance of providing accurate and detailed product descriptions to help our customers make informed decisions when selecting the perfect products for their events. As such, we make every effort to ensure that our product descriptions accurately represent the features, specifications, and materials of our offerings.
Our product descriptions include crucial information such as dimensions, colors, materials used, and any customization options available. We strive to provide clear and comprehensive information that enables our customers to understand the full scope of each product and service, ensuring that they can choose the most suitable options for their specific event requirements.
By providing accurate and detailed product descriptions, Red Carpet Runner aims to minimize the likelihood of misunderstandings or disappointments, ultimately enhancing customer satisfaction and contributing to the success of our clients' events. We encourage our customers to thoroughly review the product descriptions before making a purchase, and to reach out to our customer support team with any questions or concerns they may have.
6. Content Accuracy
Red Carpet Runner is committed to ensuring the accuracy of all content on our website, including product descriptions, images, pricing, and any other information provided. We work diligently to regularly update and maintain the content on our website to ensure that it remains accurate, relevant, and up-to-date.
Despite our best efforts, there may be instances where certain information on the website may be outdated or contain errors. In such cases, we will endeavor to promptly correct any inaccuracies upon discovery or notification. However, we cannot guarantee the completeness or accuracy of all information on our website at all times.
As a user of our website, it is your responsibility to review and verify the accuracy of the content before making any decisions based on the information provided. Red Carpet Runner shall not be held liable for any errors, omissions, or inaccuracies in the content or for any actions taken by users based on the content of our website.
If you come across any information on our website that you believe to be incorrect or outdated, please do not hesitate to contact our customer support team, so we can address the issue and make any necessary updates. Your feedback and assistance in maintaining the accuracy of our website content are greatly appreciated.
7. Product Photos
At Red Carpet Runner, we recognize the significance of providing accurate visual representations of our products, as this helps our customers better understand and visualize the items they are considering for their events. To achieve this, we take great care in capturing and presenting high-quality product photos on our website.
We strive to ensure that our product photos accurately represent the colors, textures, and overall appearance of our offerings. Our photography process involves using professional equipment, proper lighting, and carefully staged settings to produce images that showcase the true essence of each product.
However, we acknowledge that variations in screen resolution, color settings, and personal perception may cause slight differences between the actual product and the image displayed on your device. While we make every effort to minimize these discrepancies, we encourage customers to consider the possibility of such variations when making their purchasing decisions.
If you have any concerns or questions about a specific product based on its photos, please do not hesitate to contact our customer support team for further clarification or additional information. We are always here to help you make the best choice for your event needs.
8. Product Color Accuracy & Deviation
Red Carpet Runner is dedicated to providing accurate and consistent product representations on our website. However, we acknowledge that there may be instances of color deviations between the online images and the physical products. These deviations can arise due to several factors, including monitor settings and variations in the manufacturing process.
Different monitors and devices may display colors differently based on their settings, calibration, and color profiles. As a result, the colors you see on your screen may not be an exact match to the physical product. While we make every effort to ensure that our product images accurately represent the true colors, we cannot guarantee a perfect match in all cases.
Additionally, variations in the manufacturing process and the nature of the materials used may also contribute to slight color differences between batches of products. These variations are generally minor, but they can still result in minor discrepancies between the online images and the physical products.
We understand that color accuracy is essential for many of our customers, and we are always happy to help address any concerns or provide additional information. If you have any questions or concerns about the color of a specific product, please do not hesitate to contact our customer support team for assistance. We will do our best to provide you with the most accurate information and help you make the best possible decision for your event needs.
We strongly encourage customers to take advantage of our See it before you buy it guarantee™ where you can request free samples of any event carpet color before purchasing. Shipping of samples is free to all domestic USA addresses. Alaska, Hawaii, and International customers must contact customer support and pay for shipping costs of the samples. Samples remain 100% free for all.
9. Technical Errors
Red Carpet Runner strives to maintain a seamless and user-friendly experience on our website. However, we acknowledge that technical errors may occasionally occur, which could impact the functionality or accessibility of the site.
Please note that Red Carpet Runner is not responsible or liable for any technical errors, including but not limited to server issues, software malfunctions, or any other technical issues that may affect the website. We cannot guarantee uninterrupted access to our website or that the site will be error-free at all times.
In the event that you encounter any technical errors while using our website, we kindly request that you report the issue to our customer support team. We appreciate your feedback and assistance in identifying and resolving such issues, and we will take appropriate remedial action as soon as possible to correct any technical errors that may arise.
While we make every effort to ensure a smooth and enjoyable experience on our website, we cannot guarantee that technical errors will not occur. Your understanding and patience in such situations are greatly appreciated.
10. Ordering Process
At Red Carpet Runner, we aim to provide a seamless and straightforward ordering process for our customers. Here is an outline of the steps involved in placing an order on our website:
1. User Accounts: To place an order, customers are encouraged to create a user account on our website. By creating an account, you will be able to track your order history, manage your personal information, and receive updates on special offers and promotions. If you prefer, you can also place an order as a guest, without creating an account.
2. Shopping Cart: Browse our wide range of products and services and add the desired items to your shopping cart. You can review your cart at any time by clicking on the cart icon located at the top right corner of the website. Here, you can view your selected items, update quantities, or remove items from your cart before proceeding to checkout.
3. Checkout: Once you have added all desired items to your cart, click on the "Checkout" button to proceed with the ordering process. At this stage, you will be asked to provide your shipping and billing information, as well as any additional details related to your order, such as customization options or special instructions.
4. Payment: After providing the necessary information, you will be directed to our secure payment gateway, where you can complete your purchase using your preferred payment method. We accept major credit cards and other commonly used payment methods for your convenience.
11. Custom Goods and Services
Ordering custom products and services from Red Carpet Runner is designed to be a smooth and efficient process. Here's an overview of the steps involved in ordering custom goods and services:
1. Artwork Submission: To provide us with your artwork for custom products, please use our interactive upload form on the website. If you are submitting multiple files, kindly place all assets in a folder and ZIP them to create a single file to upload. This ensures that we receive all necessary files in an organized manner.
2. Artwork Proof Approvals: After submitting your artwork, our team will create a proof for your review and approval. It is your responsibility to approve the artwork within a reasonable amount of time, as delays in approval may compromise the in-hands deadline for your custom goods. Please note that once you approve the artwork, your custom order is solidified, and no refunds can be made on custom goods.
3. Specifications: To ensure the best possible results, please provide high-resolution, high-quality artwork whenever possible. The preferred format for artwork submissions is Vector format, including .AI, .EPS, and .PS files.
4. Production Timeline: The production timeline for custom goods and services varies depending on the individual product type. Please refer to the product descriptions for estimated production times, or reach out to our customer support team for more detailed timeline information.
Throughout the custom goods and services ordering process, our team is available to assist you with any questions or concerns. Please do not hesitate to contact us if you need any guidance or additional information. Our goal is to make the custom ordering process as seamless and enjoyable as possible for all our clients.
5. Order Confirmation: Upon successful completion of your payment, you will receive an order confirmation via email, which will include a summary of your order and a unique order number. Please keep this email for your records and reference it in any correspondence with our customer support team regarding your order.
6. Order Fulfillment: Once your order is confirmed, we will begin processing and preparing your items for shipment or service delivery according to the specifications of your order. We will notify you via email when your order has been shipped or is ready for pickup, along with any relevant tracking information.
Should you require any assistance during the ordering process, please do not hesitate to contact our customer support team. We are here to help you with any questions or concerns you may have.
12. Pricing
Red Carpet Runner is committed to providing competitive and transparent pricing for all our products and services. Our pricing structure is designed to ensure that customers receive the best value based on the quality, customization options, and additional services offered.
Despite our best efforts to maintain accurate and up-to-date pricing information on our website, there may be instances where pricing errors may occur. In the event of such an error, we reserve the right to correct the pricing and adjust your order accordingly. If a pricing error affects your order, our team will contact you to inform you of the necessary adjustments and provide a custom invoice reflecting the correct price. You will have the option to proceed with the order at the adjusted price or cancel the order without any penalty.
Please note that Red Carpet Runner reserves the right to modify any prices on our website and services at any time, even after an order has been placed. However, we will always strive to ensure that our customers are well-informed of any changes that may affect their orders and provide the opportunity to review and confirm their agreement with the updated pricing.
If you have any questions or concerns about our pricing structure, please do not hesitate to contact our customer support team for assistance. We are here to help you make the best decision for your event needs and provide you with the best possible value.
13. Payment
Red Carpet Runner is committed to providing secure and convenient payment options for our customers. We accept a variety of payment methods to accommodate your preferences and ensure a smooth transaction process. The following payment methods are accepted on our website:
Credit Cards: We accept Visa, Mastercard, American Express, and Discover for secure and efficient payment processing.
PayPal and Square Invoices: By special request, we can provide custom e-mailed invoices via PayPal and SquareUp (Square, Inc.) for your payment. Please note that orders paid through these methods are subject to all of the same terms of service as orders made directly through the website.
Payment Timeline: As all of the goods we sell are custom made and produced on-demand for each customer, payment in full is required at the time of placing your order. This ensures that we can begin the production process promptly and deliver your custom goods within the estimated timeline.
Security: At Red Carpet Runner, we prioritize the security of our customers' payment information. We use best-in-class credit card encryption and partner with top merchant services to protect your payment details and provide a secure transaction environment. You can trust that your payment and personal information will be handled with the utmost care and confidentiality.
If you have any questions or concerns regarding our payment methods or require assistance with your payment, please do not hesitate to contact our customer support team. We are here to help you with any issues that may arise during the payment process.
14. Order Processing
At Red Carpet Runner, we strive to process and fulfill orders in a timely and efficient manner. The order processing timeline may vary depending on the specific product or service you have ordered. Below is a general outline of our processing times:
Event Carpet Runners: Typically processed within 24-72 hours.
Logo Rugs: Generally processed within up to 5 days.
Printed Logo Rugs: Processing may take up to two weeks.
Please note that these are estimated processing times and always refer to individual product listings for more accurate information.
Delays: We understand the importance of meeting your in-hands deadline, and as a world-class service provider, we prioritize orders based on their respective deadlines. In some cases, we may delay an order out of courtesy to a customer with a more urgent in-hands deadline. This unique approach allows us to accommodate the needs of our diverse clientele.
Communication: In the event of any issues or delays affecting your order, our team will communicate with you promptly. If we are unable to meet your in-hands deadline, we will always offer the option to refund your order.
At Red Carpet Runner, we are committed to providing exceptional customer service and ensuring that your order is processed and delivered in a timely manner. If you have any questions or concerns regarding the processing of your order, please do not hesitate to contact our customer support team.
15. Rush Orders
Red Carpet Runner understands that there may be instances where you require your order to be processed and delivered within a shorter timeframe. In such cases, we offer the option of placing a rush order, subject to availability and order specifications.
Availability: The ability to accommodate rush orders depends on our current production schedule, the specific product or service being ordered, and the desired delivery date. We recommend reaching out to our customer support team to discuss the feasibility of a rush order before placing it.
Additional Fees: Rush orders may incur additional fees to cover the expedited production and processing of your order. These fees will be communicated to you during the ordering process, and you will have the option to agree to the additional charges before proceeding with the rush order.
Expedited Shipping: In addition to rush production fees, expedited shipping options may be required to ensure that your order arrives within the desired timeframe. Please note that expedited shipping can be costly, and we recommend reviewing the associated costs before selecting this option.
We strongly encourage customers to avoid relying on rush shipping options whenever possible, and instead, plan ahead and allow adequate time for order processing and delivery. The only way to guarantee a rush order is to utilize guaranteed freight services, which are significantly more expensive. For more information, please refer to our shipping terms page.
International Orders: Please note that rush orders for international deliveries are challenging to accommodate due to customs delays at the border, which typically add at least one day to the delivery timeline.
If you have any questions or concerns regarding rush orders or need assistance in determining the best options for your specific needs, please do not hesitate to contact our customer support team for guidance.
16. Change Orders
At Red Carpet Runner, we understand that there may be situations where you need to make changes to your order after it has been placed. While we strive to accommodate such requests, it is essential to note that changes to orders are typically not possible unless we are contacted immediately after the order is placed.
Process for Changes: If you need to make changes to your order, please contact our customer support team as soon as possible. We will review the status of your order and determine if the requested changes can be accommodated. Please note that the ability to make changes depends on the current stage of order processing and production.
Deadlines may be shifted/delayed: If we are able to accommodate changes to your order, please be aware that the original in-hands deadline may be shifted or delayed as a result. The new deadline will depend on the nature of the changes and the impact they have on the production process.
Additional Fees: In some cases, making changes to your order may result in additional fees. These fees may be due to changes in product specifications, rush fees, or other factors resulting from the requested alterations. Our customer support team will communicate any additional costs to you before proceeding with the changes, and you will have the option to agree to the new charges or maintain your original order.
If you have any questions or concerns about making changes to your order, please contact our customer support team for assistance. We are here to help you with any issues that may arise during the order process and will do our best to accommodate your requests whenever possible.
17. Cancellations
At Red Carpet Runner, we understand that there may be situations in which you need to cancel your order. However, as we sell custom, made-on-demand goods, it is challenging for us to reabsorb inventory and resell it. As such, our cancellation policy is as follows:
Cancellation Requests: If you need to cancel your order, please contact our customer support team immediately after placing the order. Cancellation requests made promptly may be honored, depending on the current stage of order processing and production.
Restocking or Cancellation Fees: In some cases, a restocking or cancellation fee may be applicable when canceling an order. This fee will be deducted from your refund, resulting in a partial refund. The specific amount of the fee will depend on the nature of the order and the stage of production at the time of cancellation.
Full Refunds: Full refunds will only be issued on a case-by-case basis, depending on the specific circumstances and the status of the order at the time of cancellation.
Please note that our ability to accommodate cancellation requests is highly dependent on the timing of the request and the nature of the order. If you have any questions or concerns about canceling an order, please contact our customer support team for assistance. We are here to help you with any issues that may arise during the order process and will do our best to accommodate your requests whenever possible.
18. Shipping and Delivery
Please refer to our Shipping Policy for a complete explanation of all details, options, and scenarios.
At Red Carpet Runner, we strive to provide our customers with efficient and reliable shipping and delivery services. To ensure that your order reaches you in a timely manner, we utilize various shipping methods based on the size and weight of the products, as well as the shipping destination.
Shipping Methods:
We collaborate with several reputable courier services, including but not limited to UPS, FedEx, and USPS, to handle the shipping of our products. The shipping method used for your order will be selected based on factors such as delivery location, order size, and any special shipping requirements you may have.
Delivery Times:
The delivery times for your order will depend on the shipping method chosen and the destination. Typically, orders shipped within the United States can be expected to arrive within 1-7 business days. However, international orders may take longer depending on customs processing and local delivery practices. Please note that custom products and large orders may require additional processing time before they are shipped, which will be communicated to you at the time of order placement.
Shipping Costs:
Shipping costs for your order will be calculated based on the size, weight, and shipping destination of the products. These costs will be presented to you during the checkout process, prior to the completion of your order. We may offer free shipping promotions from time to time, which will be clearly communicated on our website and during the ordering process.
Please note that Red Carpet Runner and Rolling Seven, LLC are not responsible for any shipping delays caused by factors outside of our control, such as courier service disruptions, customs processing delays, or extreme weather conditions. In such cases, we will do our best to keep you informed of any changes to the expected delivery time.
19. Shipping Terms
At Red Carpet Runner, we are committed to providing a smooth shipping experience for our customers. Our shipping terms clarify the responsibilities regarding shipping costs, insurance, and tracking. By placing an order with us, you agree to these shipping terms.
Shipping Costs Responsibility:
As a customer, you are responsible for paying the shipping costs associated with your order. These costs will be calculated during the checkout process based on the size, weight, and shipping destination of the products. In some cases, we may offer free shipping promotions, which will be clearly communicated on our website and during the ordering process. If you have any special shipping requests that may incur additional costs, you will be responsible for covering those costs as well.
Insurance:
We highly recommend purchasing shipping insurance to protect your order against any potential damage or loss during transit. If you choose to add insurance to your shipment, the cost of insurance will be added to your shipping costs during the checkout process. Please note that Red Carpet Runner and Rolling Seven, LLC will not be held liable for any damage or loss incurred during shipping if insurance is not purchased.
Tracking:
Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the progress of your shipment and estimate its delivery date. We encourage you to keep track of your shipment and contact the courier service directly if you have any concerns or questions about the status of your delivery.
Please refer to our Shipping Policy for a complete explanation of all details, options, and scenarios related to our shipping terms. By using our website and services, you agree to be bound by our Shipping Policy in addition to this Terms of Service agreement.
20. Shipping to Hawaii and Alaska
Shipping to Hawaii and Alaska may involve additional shipping fees and extended delivery timelines due to the distance and logistical challenges associated with these destinations. When placing an order for delivery to Hawaii or Alaska, please be aware of the following:
Additional Fees: Shipping to these states may incur additional costs, which will be calculated during the checkout process based on the size, weight, and shipping destination of the products. These additional fees will be added to your order total to cover the increased shipping expenses.
Delivery Timeline: The delivery timeline for orders shipped to Hawaii and Alaska may be longer than the standard delivery times for the continental United States. Please allow extra time for your order to arrive and consider this when placing time-sensitive orders.
Carrier Restrictions: Some carriers may have specific restrictions or limitations when shipping to Hawaii and Alaska. In such cases, we will work with you to find the most suitable shipping option for your order.
21. Shipping International
Red Carpet Runner is pleased to offer international shipping to our customers. When shipping orders outside the United States, please be aware of our international shipping policies and any additional requirements or fees that may apply.
Policies: We work closely with reputable courier services to handle international shipments. The shipping method used for your order will be selected based on factors such as delivery location, order size, and any special shipping requirements you may have.
Customs Requirements: When shipping products internationally, your order may be subject to customs inspections, duties, and taxes imposed by the destination country. It is your responsibility as the importer to comply with all applicable customs laws and regulations, including the payment of any required duties or taxes.
Additional Fees: International shipping may involve additional fees, such as customs duties, taxes, and brokerage fees, which are not included in the shipping costs calculated during the checkout process. You will be responsible for paying these additional fees upon receipt of your order. Please note that these fees can vary depending on the destination country and the value of your order. We recommend contacting your local customs office for more information on these fees before placing your order.
Red Carpet Runner is proud to recommend FedEx International as our preferred international shipping partner. We have selected FedEx International due to their commitment to providing a seamless shipping experience for our customers. As part of their service, FedEx International acts as a customs agent on behalf of our customers, ensuring a smooth and efficient customs clearance process at the border. This valuable service sets them apart from other carriers, such as UPS, which may require customers to secure their own customs agent to clear shipments at the border.
We understand that some customers may prefer to use their own freight forwarding companies for international shipments. In these cases, we are happy to ship your order to a domestic USA address provided by the customer, from which your chosen freight forwarding company can arrange for the onward shipment to your international destination. This method often results in more competitive shipping rates. However, please note that Red Carpet Runner does not arrange these types of shipments on behalf of our customers; it is your responsibility to provide us with the domestic shipping address and coordinate the forwarding process with your freight forwarder.
By placing an international order with Red Carpet Runner, you acknowledge and agree to these additional shipping policies and requirements.
22. Rerouting
Red Carpet Runner understands that there may be instances where a customer needs to reroute a shipment to a different address. In such cases, please be aware of our policy and procedures regarding rerouting:
Policy on Rerouting: We will do our best to accommodate rerouting requests, but we cannot guarantee that we will be able to reroute a shipment once it has been dispatched. If you need to change the delivery address after your order has been shipped, it is your responsibility to contact the 3rd party courier directly to request the rerouting of your goods.
Additional Fees: Rerouting a shipment may result in additional fees charged by the courier. These fees are the sole responsibility of the customer and will not be covered by Red Carpet Runner.
Delays in Processing, Production, and Delivery: Rerouting requests may lead to delays in the processing, production, and delivery of your order. We will not be held responsible for any delays or additional costs incurred as a result of rerouting a shipment.
Customer Responsibility: As mentioned earlier, it is the customer's responsibility to contact the 3rd party courier to request rerouting of their goods. Red Carpet Runner cannot guarantee that the courier will accommodate such requests, and we are not responsible for any issues that may arise from rerouting shipments.
Fraudulent Rerouting Requests: We reserve the right to investigate and/or deny any rerouting requests after an order has been made, as it is a common fraudulent practice in online purchases. All such requests will be flagged, and communication with the customer will be initiated to confirm the legitimacy of the request. By placing an order with Red Carpet Runner, you acknowledge and agree to these rerouting policies and procedures.
23. Delays in Performance
At Red Carpet Runner, we strive to provide timely and efficient service to our customers. However, there may be instances where delays occur in order processing, production, or shipping. In such cases, please be aware of the following:
Order Processing Delays: While rare, delays in order processing can occur due to technical issues or email failures. If you are uncertain about the progress of your order or have not received a confirmation email, please don't hesitate to contact our customer support team, who will be happy to assist you.
Production Delays: During busy seasons of the year, such as football season, fashion season, award show season, springtime, and holidays, production delays may occur due to an increased volume of orders. We will do our best to minimize these delays and keep you informed of your order's status. However, we advise our customers to place time-sensitive orders well in advance during these periods to avoid any potential delays.
Shipping Delays: Red Carpet Runner is not responsible for shipping delays caused by factors outside our control, including but not limited to courier service disruptions, customs processing delays, or extreme weather conditions. In such cases, we will do our best to keep you informed of any changes to the expected delivery time. However, we cannot and will not be held responsible for any delays or additional costs incurred as a result of shipping delays. By placing an order with Red Carpet Runner, you acknowledge and accept these potential risks related to delays in performance.
24. Risk of Loss
In the course of shipping and delivering our products, there may be instances where the risk of loss or damage to the goods becomes a concern. It's important for our customers to understand when the risk of loss transfers from Red Carpet Runner to the customer, as outlined below:
Transfer of Risk: The risk of loss for the products you order transfers to you, the customer, once the goods have been handed over to the 3rd party courier for shipment. From that point onward, Red Carpet Runner is not responsible for any lost, delayed, or stolen goods that may be mishandled by the courier.
Carrier Responsibility: Once the risk of loss has transferred to the customer, it is the responsibility of the 3rd party courier to ensure the safe and timely delivery of the goods. Any claims or disputes regarding lost or damaged products should be directed to the courier service.
Insurance Options: To protect your order against potential damage or loss during transit, we highly recommend purchasing shipping insurance. This can be added to your shipment during the checkout process. Please note that Red Carpet Runner and Rolling Seven, LLC will not be held liable for any damage or loss incurred during shipping if insurance is not purchased.
Guaranteed and Insured Freight: For cases where the safe and timely delivery of your order is of utmost importance, we strongly recommend opting for guaranteed and insured freight services, even though they may be more expensive. This is the most reliable way to prevent total loss and ensure that your goods are protected throughout the shipping process.
By placing an order with Red Carpet Runner, you acknowledge and agree to these risk of loss terms and accept full responsibility for the goods once they have been handed over to the 3rd party courier for shipment.
25. International Taxes, Duties, and Fees
When ordering from Red Carpet Runner for delivery to an international destination, it is important for our customers to be aware of their responsibility for any taxes, duties, and fees associated with their order. Please consider the following points regarding international shipments:
Customer Responsibility: As the importer, it is your responsibility to comply with all applicable customs laws and regulations, including the payment of any required taxes, duties, and fees that may be levied by the destination country. These costs are not included in the product price or shipping fees charged by Red Carpet Runner.
Estimating Costs: Customs duties, taxes, and fees can vary depending on the destination country and the value of your order. We recommend contacting your local customs office for more information on these fees before placing your order to avoid any unexpected charges.
Payment Procedures: It is the customer's responsibility to secure a border/customs agent to clear the goods and handle any required payments for taxes, duties, and fees. These payments will typically be collected by the agent or courier service upon delivery of your order.
Charge-backs to Red Carpet Runner: If any taxes, duties, or fees are charged back to Red Carpet Runner, the customer is responsible for reimbursing us for these costs. Failure to do so may result in legal action or refusal of future orders.
Recommended Shipping Options: We highly recommend working with FedEx International for the best international shipping experience, as they can handle customs clearance on your behalf. Alternatively, you may choose to secure your own freight forwarding company to manage the shipment and customs process.
By placing an international order with Red Carpet Runner, you acknowledge and accept your responsibility for any taxes, duties, and fees associated with your shipment and agree to comply with all applicable customs laws and regulations.
26. Customs Agent
In the context of international shipping, a customs agent plays a crucial role in ensuring a smooth and efficient shipping process. Their responsibilities include:
Role in Shipping: A customs agent is responsible for managing the customs clearance process for goods being imported into a destination country. This involves preparing and submitting the necessary documentation, calculating and paying any applicable duties and taxes, and ensuring compliance with the destination country's customs laws and regulations.
Customer Communication: The customs agent generally communicates with the customer throughout the clearance process, providing updates on the status of the shipment and any additional requirements or fees. They may also liaise with the courier service to facilitate the timely delivery of the goods once they have cleared customs.
Fees: Customs agents charge fees for their services, which are separate from any duties, taxes, or shipping costs associated with the order. These fees will typically be billed directly to the customer and may vary depending on the complexity of the shipment and the destination country's customs requirements.
Customer Responsibility: While some shipping carriers, such as FedEx International, may provide customs agent services as part of their shipping offerings, it is ultimately the customer's responsibility to secure a customs agent for their international shipment. This may involve contacting a third-party customs brokerage firm or working with a freight forwarding company that includes customs clearance services in their offerings.
By placing an international order with Red Carpet Runner, you acknowledge and accept your responsibility to secure a customs agent for your shipment and agree to comply with all applicable customs laws and regulations.
27. Returns and Refunds
At Red Carpet Runner, we take pride in creating custom, on-demand products that cater to the unique needs of our customers. Due to the nature of our business, we generally do not accept returns, as our products are not pre-cut or ready-to-ship, but rather individually processed and created to order.
Please refer to our Return Policy for more comprehensive information on returns and refunds.
Return Policy: While returns are typically not possible, we understand that there may be exceptional cases where a return or refund is necessary. In such cases, we encourage you to contact our customer support team to discuss your concerns.
Refund Process: Refund requests are considered on a case-by-case basis and are not guaranteed. Should a refund be deemed appropriate, we will work with you to process the refund in a timely manner.
Time Limits: A statute of limitation applies to reporting any issues with your order. It is the customer's responsibility to report any problems related to wrong color, wrong size, wrong product type, damage, or other issues within one (1) business week (5 working days) of receiving your order. This allows us to address and rectify any issues promptly. After this time limit, we will not be able to accommodate any claims or requests for refunds.
By placing an order with Red Carpet Runner, you acknowledge and accept these return and refund policies and agree to comply with all applicable terms and conditions.
28. Money Back Guarantee
At Red Carpet Runner, we aim to provide our customers with high-quality products and exceptional service. Due to the custom nature of our products, we do not offer a money-back guarantee on our goods. All products are sold as is.
Policy Details: While we do not provide a money-back guarantee on our goods, we want to ensure our customers are satisfied with their purchase. To address any concerns related to quality, color, or material, we offer a "See It Before You Buy It" guarantee, where customers can request free carpet samples before placing an order.
Exceptions: Our money-back guarantee policy does not apply to any custom or made-to-order products. However, if there is an issue with the product you received, please contact our customer support team within the specified time limits outlined in our Return and Refund policy to discuss your concerns.
Claim Process: In the event of any product-related issues or concerns, it is the customer's responsibility to report them within the specified time limits, as outlined in our Return and Refund policy. Our customer support team will work with you to address and rectify any legitimate issues on a case-by-case basis.
By taking advantage of our "See It Before You Buy It" guarantee and requesting free carpet samples, you can prevent any potential issues before placing your order. By purchasing from Red Carpet Runner, you acknowledge and accept our policy regarding the absence of a money-back guarantee and agree to comply with all applicable terms and conditions.
Rubber Backed Logo Rugs (Logo Mats)
At Red Carpet Runner, we take great pride in the quality of our products and are dedicated to ensuring our customers' satisfaction. We understand that our rubber backed logo rugs (logo mats) may experience slight variations in size and appearance due to the natural drying process of the rubber and the dying/printing process used for the logos. As such, there may be a +/- 5% size deviation while the rubber is drying, as well as the possibility of spotting, color loss, or production inconsistencies on rare occasions. To address these concerns, we offer a 100% Satisfaction Guarantee on our rubber backed logo rugs. If you are not completely satisfied with your logo rug due to any production deviations or inconsistencies, we will work with you to resolve the issue or provide a full refund. Our primary goal is for our customers to absolutely love their logo rugs, and we stand behind the quality of this particular product with confidence.
29. Damaged or Incorrect Goods
At Red Carpet Runner, we are committed to delivering high-quality products and ensuring our customers' satisfaction. In the event that you receive damaged or incorrect goods, we have established a process for handling such issues:
Reporting Process: If you encounter any problems related to damaged products, incorrect colors, incorrect sizes, or entirely wrong product delivery, it is your responsibility to report these issues within one (1) business week (5 working days) of receiving your order. Please contact our customer support team with details of the issue and any relevant photos to help us assess the situation.
Replacement: If the issue reported is verified, we will work with you to arrange a replacement for the incorrect or damaged product. We strive to resolve these issues as quickly as possible to minimize any inconvenience to our customers.
Partial Refunds and/or Store Credit: In some cases, we may offer partial refunds or store credit as a resolution for damaged goods or inconsistencies in production. This will be determined on a case-by-case basis by our customer support team after assessing the reported issue.
By placing an order with Red Carpet Runner, you acknowledge and agree to these processes and policies for handling damaged or incorrect goods, and you commit to reporting any issues within the specified time limits.
30. Warranty and Repair Services
At Red Carpet Runner, we strive to provide high-quality products and ensure customer satisfaction. However, due to the nature of our products, we are unable to offer warranties or comprehensive repair services for all our items. Please consider the following information regarding warranty and repair services for our products:
No Warranties on Products: We sell our products as is, without warranties. Due to the custom and often temporary nature of our carpet products, it is impossible to offer warranty coverage.
Repair Services Limitations: Repair services for carpet products are also impossible, given the nature of the materials and the typical usage of these items.
Red Carpet Rental / Installations: If you have rented or had a carpet installed by our team and encounter any issues, please contact your on-site installer for assistance. They will be able to address and rectify any problems related to the rental or installation.
Hardware System Repairs: For hardware systems purchased from us, such as banner stands, pipe and drape systems, or other hardware items, repair services may be possible. If you require assistance with a hardware system, please contact our customer support team, and we will open a ticket to address your issue and facilitate the repair process in a timely manner.
By purchasing from Red Carpet Runner, you acknowledge and accept these limitations on warranty and repair services and agree to comply with all applicable terms and conditions.
31. Installation Support
Red Carpet Runner is committed to providing exceptional installation support for our customers to ensure a seamless experience when using our products. Our installation support services include:
a. Email Support - Our dedicated team of experts is available to assist you with any installation-related queries or concerns via email. Feel free to reach out to us at support@redcarpetrunner.com for prompt assistance.
b. Phone Support - We offer both national and international phone support to our customers. You can contact us at 1-800-319-1253 (National / International) or (646) 383-3453 (New York City / Local) to speak with one of our knowledgeable representatives who will guide you through the installation process.
c. Step-by-Step Instructions - To aid in the installation process, we provide comprehensive step-by-step instructions tailored to each product. These instructions are designed to make installation as straightforward as possible.
d. Diagrams - Our products come with detailed diagrams to ensure that you have a clear understanding of the installation process and the components involved.
e. Video Support - On select products, we offer video support that demonstrates the installation process to provide a visual guide for our customers.
Please note that installation instructions and support may vary from product to product. We encourage our customers to visit the respective product pages on our website or contact our support team for additional resources and assistance.
By utilizing our installation support services, you can confidently set up and use your Red Carpet Runner products, ensuring a successful and enjoyable event.
32. Installation Safety and Fire Ratings
At Red Carpet Runner, we prioritize the safety of our customers and strive to provide top-quality products that meet or exceed industry standards. We understand the importance of safety and fire ratings in choosing the right products for your event, and we are committed to offering certified goods suitable for commercial, home, and everyday use.
a. Safety Ratings - All our carpets are manufactured with the highest quality materials, ensuring safe usage in various settings. We constantly monitor and maintain the quality of our products to guarantee customer satisfaction and compliance with safety standards.
b. Fire Certificates - For venues, major venues, rental companies, event planners, and organizations that require fire certificates for insurance purposes, we are able to provide these documents by special request. These certificates are issued by the product manufacturing facilities and verify the fire ratings for individual carpet colors and material types.
c. Compliance - Red Carpet Runner is dedicated to adhering to all applicable laws, rules, and safety compliance requirements in the United States. Our products are tested rigorously for a wide range of use case scenarios, ensuring that we meet the highest standards of safety and reliability.
By choosing Red Carpet Runner, you can be confident in the safety and quality of our products, allowing you to focus on creating unforgettable events for your guests.
33. Customer Insurance and Safety Obligations
At Red Carpet Runner, we prioritize the safety and well-being of our customers and their guests. While we provide high-quality products and support, it is essential for customers to understand their responsibilities when it comes to insurance and ensuring product safety at their events.
a. Insurance Recommendations - We highly recommend that any person, organization, or business hosting an event obtain the appropriate insurance coverage. This coverage should account for potential risks, damages, or injuries that could occur during the event. Insurance not only protects you as the event host but also ensures the safety and well-being of your guests.
b. Insurance Requirements - It is the customer's responsibility to determine the specific insurance requirements for their event and to obtain the necessary coverage. This may include general liability, property damage, or other forms of insurance, depending on the nature of the event and the venue.
c. Safety Precautions - Customers are responsible for implementing the proper safety measures and precautions when using our products. This includes, but is not limited to, securing carpets and other items, providing adequate lighting, and ensuring the overall safety of the event space.
d. Liability - Red Carpet Runner cannot and will not be held liable for any damages, injuries, or loss resulting from the customer's use of our products. The responsibility for insurance coverage and safety precautions falls entirely on the customer. By purchasing and using our products, the customer acknowledges and agrees to this allocation of liability.
It is in the best interest of our customers to prioritize safety and insurance considerations when planning and hosting their events, thus ensuring a positive and secure experience for all those involved.
34. Resellers
Red Carpet Runner is dedicated to providing high-quality products and services directly to our customers. As such, we have established the following policy regarding the reselling of our products:
a. Reselling Policy - We do not honor, recommend, or issue official reseller status to any individuals, organizations, or businesses. Our focus is on delivering exceptional products and services to our customers without involving third-party resellers.
b. Authorization - Unauthorized reselling of our products is not endorsed by Red Carpet Runner. Customers who choose to purchase products from unauthorized resellers do so at their own risk, as we cannot guarantee the quality or authenticity of such products.
c. Pricing Discounts - Red Carpet Runner offers pricing discounts based on bulk or wholesale purchases. However, these discounts are solely intended for customers purchasing large volumes of products for their own use, and not for the purpose of reselling.
d. Blind Drop-Shipping - While we do not provide formal reseller status, we are happy to accommodate blind drop-shipping requests for customers who wish to resell our products. This service allows our customers to sell Red Carpet Runner products without disclosing our involvement in the shipping process.
By maintaining this policy, we aim to ensure the highest level of quality and customer satisfaction for those purchasing Red Carpet Runner products. We encourage our customers to reach out to us directly for any product inquiries or support needs.
35. Volume Discounts
At Red Carpet Runner, we understand the value of providing our customers with cost-effective solutions for their event needs. To accommodate various customer requirements, we offer the following types of discounts:
a. Flash Sales - From time to time, we may offer limited-time flash sales on select products. These promotional discounts are available to all customers and will be advertised on our website and through our marketing channels.
b. Bulk/Wholesale Volume Discounts - For customers with larger-scale needs, we offer discounts on qualifying purchases. To be eligible for these discounts, customers must purchase either 2,500 sq/ft or more of carpet material or a minimum of 10 custom products.
c. Discount Application - To apply for a volume discount, customers should contact our customer support team at support @ red carpet runner dot com or by phone at 1-800-319-1253 (National / International) or (646) 383-3453 (New York City / Local). Our representatives will be happy to provide more information on the available discounts and assist with the application process.
By offering these discounts, Red Carpet Runner aims to provide our customers with a cost-effective way to host spectacular events while maintaining the high-quality standards we are known for.
36. Product Reviews
At Red Carpet Runner, we value our customers' feedback and encourage them to share their experiences with our products and services. To ensure a transparent and constructive review process, we have established the following guidelines:
a. Submission Process - Customers can submit product reviews on our Google Business Profile, Facebook page, or via Email. To leave a review, simply visit our Google Business Profile at https://www.google.com/maps/place/Red+Carpet+Runner/ or our Facebook page, and follow the prompts to rate your experience and provide any additional comments.
b. Moderation - While we appreciate honest feedback, we reserve the right to moderate and remove any reviews that contain inappropriate or offensive content, spam, or false information. Our goal is to maintain a respectful and informative review platform for our customers.
c. Use of Reviews - We may use customer reviews to improve our products and services, address customer concerns, and promote our offerings. By submitting a review, you grant Red Carpet Runner the right to use your feedback for these purposes.
We appreciate your time and effort in sharing your experiences with our products, and we are committed to using this feedback to continually enhance our offerings and provide exceptional service to all our customers.
37. User Generated Content
Red Carpet Runner acknowledges and appreciates the creative content generated by our customers when using our products. To ensure a clear understanding of the rights and responsibilities surrounding user-generated content, we have established the following guidelines:
a. Content Ownership - By sharing photos, videos, or any other content related to your use of our products on our website or social media platforms, you acknowledge that you own the rights to the content and are granting Red Carpet Runner a non-exclusive, royalty-free license to use the content for promotional purposes.
b. Right to Remove or Use - Red Carpet Runner reserves the right to remove any user-generated content from our website or social media platforms at our discretion. This may include content that is inappropriate, offensive, or unrelated to our products and services. We also reserve the right to use any user-generated content for marketing and promotional purposes, in accordance with the licensing terms outlined below.
c. Licensing - By purchasing products from Red Carpet Runner and sharing your usage of our products in photos, videos, or other content online and/or on social media platforms, you grant us an unlimited and perpetual license to capture, snapshot/save, and use your content for our own promotional and marketing purposes. If you do not agree to these terms, you must submit a privacy request immediately after purchasing and request a non-disclosure agreement to protect your use of our products in your events, productions, venues, etc.
By acknowledging these guidelines, you help us maintain a respectful and engaging online community while allowing us to showcase the versatility and quality of our products in various events and settings.
38. Registration & User Accounts
To provide a seamless and personalized experience for our customers, Red Carpet Runner offers the option to create and maintain user accounts on our website. The following guidelines outline the process for account creation, management, and security:
a. Account Creation - To create a user account, visit our website at https://www.redcarpetrunner.com/ and make a purchase to create an account. You will be asked to provide a valid email address, create a password, and fill in other required information. Once you have completed the registration form, you will receive a confirmation email with a link to activate your account.
b. Account Management - By logging into your user account, you can access your order history, track current orders, manage shipping and billing addresses, update personal information, and more. We encourage you to keep your account information up-to-date to ensure a smooth and efficient experience when placing orders and receiving support.
c. Security - Red Carpet Runner takes the security of our customers' personal information seriously. We implement industry-standard security measures to protect your account information and prevent unauthorized access. To maintain the security of your account, we recommend that you choose a unique and strong password, avoid sharing your login credentials with others, and log out of your account when you have finished using our website.
By creating and maintaining a user account with Red Carpet Runner, you can enjoy a streamlined and personalized shopping experience, while also benefiting from the enhanced security and convenience features that our platform provides.
39. Cookies, Pixels, & User Behavior Tracking
At Red Carpet Runner, we utilize various tracking technologies, such as cookies and tracking pixels, to enhance the user experience on our website and to analyze user behavior for marketing and advertising purposes. The following guidelines address our use of these technologies:
a. Use of Cookies - Cookies are small text files stored on your device that help us optimize your experience on our website. We use cookies to remember your preferences, analyze user behavior, and tailor our content and advertising to better suit your interests. Please note that we primarily service the USA and do not comply with EU privacy or cookie laws. We advise users from the EU to use our site at their own risk and discretion.
b. Tracking Technologies - In addition to cookies, we use tracking pixels in cooperation with major tech companies like Google, Facebook, Instagram, Pinterest, and others. These tracking pixels help us monitor user behavior on our website and enable us to deliver targeted advertisements based on your interests and browsing history.
c. User Consent - By using our website, you consent to our use of cookies, tracking pixels, and other tracking technologies. If you wish to disable cookies or change your cookie preferences, you can do so through your browser settings. However, please note that this may affect the functionality and overall user experience on our website.
By employing these tracking technologies, Red Carpet Runner aims to provide a more personalized and engaging experience for our customers while also enabling us to improve our website and marketing efforts.
40. Log Files
Red Carpet Runner is committed to providing a seamless and efficient browsing experience for our customers. To achieve this, we utilize log files to monitor website traffic, analyze performance, and identify areas for improvement. The following guidelines outline our use of log files:
a. Monitoring Website Traffic - Log files are data files automatically generated by our web server, which record information about user visits to our website. This information may include details such as IP addresses, browser types, referring/exit pages, operating systems, date/time stamps, and other related data. By analyzing this data, we can gain insights into user behavior, preferences, and trends, allowing us to optimize our website and marketing efforts.
b. Performance Analysis - Log files help us identify any performance issues or bottlenecks on our website. By examining server response times, page load times, and other performance-related data, we can pinpoint areas that require optimization and implement the necessary improvements to enhance the user experience.
c. Data Retention - Red Carpet Runner retains log file data for a limited period, in accordance with applicable laws and regulations. This data is stored securely and is only accessible by authorized personnel. We are committed to protecting the privacy of our users, and we do not use log files to collect personally identifiable information.
By leveraging log files to monitor website traffic and performance, Red Carpet Runner can ensure a smooth and enjoyable browsing experience for our customers, while also continually enhancing our website to better meet their needs.
41. Sharing (3rd Party Couriers & Outsourced Labor)
Red Carpet Runner is dedicated to providing timely and efficient product delivery and event services for our customers. To achieve this, we sometimes collaborate with third-party couriers and outsourced labor. The following guidelines outline our use of these services:
a. Use of Third-Party Services - In order to deliver our products and provide event services, we may engage the services of trusted third-party couriers and outsourced labor. These partners are carefully selected to ensure they meet our high standards of quality and reliability.
b. Delivery and Event Services - Our collaboration with third-party couriers and outsourced labor allows us to offer a wide range of delivery options, including standard and expedited shipping, as well as comprehensive event services such as installation, setup, and tear-down. This enables us to cater to the specific needs of our customers and ensure a seamless and enjoyable event experience.
c. Liability - While Red Carpet Runner strives to work with reputable third-party providers, we cannot assume liability for any issues, damages, or losses that may arise from their actions or performance. Any concerns or disputes related to the services provided by third-party couriers or outsourced labor should be addressed directly with the respective service provider.
By utilizing the services of third-party couriers and outsourced labor, Red Carpet Runner aims to offer a convenient and reliable solution for our customers' product delivery and event service needs. We remain committed to delivering exceptional customer service and working closely with our partners to ensure a smooth and successful event experience.
42. Third-Party Partnerships
At Red Carpet Runner, we believe in creating mutually beneficial relationships with third-party partners to enhance the products and services we offer to our customers. The following guidelines outline our approach to third-party partnerships:
a. Partnerships - We engage in strategic partnerships with various third-party entities, such as manufacturers, suppliers, service providers, and marketing platforms. These partnerships help us to optimize our product offerings, expand our reach, and improve the overall customer experience.
b. Responsibilities - Each partnership is built on a foundation of trust, professionalism, and shared goals. Red Carpet Runner and our third-party partners are committed to fulfilling our respective responsibilities in these collaborations. This includes maintaining clear communication, adhering to agreed-upon terms, and delivering high-quality products and services.
c. User Interactions - While engaging with third-party partners, we prioritize the privacy and security of our customers. Any interaction between our customers and our partners is governed by the respective privacy policies and terms of service of the involved parties. We encourage our customers to review these documents before engaging in any transactions or communications with our third-party partners.
By fostering strong third-party partnerships, Red Carpet Runner aims to continually improve the quality and scope of our offerings, ensuring that we provide the best possible products and services to our valued customers.
43. Testimonials
Customer testimonials play a crucial role in showcasing the quality and value of our products and services at Red Carpet Runner. We appreciate the feedback provided by our customers and strive to showcase their experiences on our website. The following guidelines outline our use of customer testimonials:
a. Use on the Website - We may feature customer testimonials on various sections of our website, such as the homepage, product pages, or a dedicated testimonials page. These testimonials help demonstrate the effectiveness and satisfaction of our products and services, giving potential customers insight into the experiences of others who have used our offerings.
b. Consent - Before displaying a customer's testimonial on our website, we obtain explicit consent from the individual who provided the feedback. By granting us permission to use their testimonial, the customer acknowledges that their statement may be publicly visible on our website and potentially used for marketing purposes. If a customer emails or chats a testimonial via social media or online we do not require explicit permission as we reserve the right to use any portion of our written conversations as promotional marketing and advertising.
c. Editing - We reserve the right to edit testimonials for length, clarity, or grammatical correctness while maintaining the integrity of the original message. However, we will not alter the overall sentiment or intention of the customer's feedback without their approval.
By featuring customer testimonials on our website, Red Carpet Runner aims to build trust and credibility with potential customers, while also demonstrating our commitment to delivering exceptional products and services.
44. Children
Red Carpet Runner is committed to protecting the privacy of our users, particularly when it comes to children. The following guidelines outline our policy regarding users under the age of 13:
a. Policy for Users Under 13 - Our website, products, and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from users in this age group. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take the necessary steps to promptly delete the data from our records.
b. Parental Consent - In cases where a child under the age of 13 wishes to use our website or services, we require explicit parental consent for the collection and use of their personal information. Parents or guardians are responsible for supervising their children's online activities and ensuring that they provide accurate and appropriate information when using our website.
c. Data Collection - As part of our commitment to protecting the privacy of children, we limit the collection and use of personal information from users under the age of 13. We will only collect and use this data with proper parental consent and for the specific purposes outlined at the time of collection.
By adhering to these guidelines, Red Carpet Runner aims to maintain a safe and secure environment for all our users, while also ensuring compliance with applicable laws and regulations related to children's privacy.
45. Special Offers, Sales, Coupons, Promo Codes
Red Carpet Runner periodically offers special promotions, sales, coupons, and promo codes to provide our customers with attractive discounts and savings opportunities. The following guidelines outline the terms and conditions for these promotions:
a. Terms and Conditions - Each special offer, sale, coupon, or promo code is subject to its specific terms and conditions, which will be clearly stated at the time of the promotion. These terms may include limitations on products, quantities, or timeframes, as well as other restrictions or conditions. Customers are expected to review and adhere to the terms and conditions outlined for each promotion.
b. Expiration Dates - All promotions, including sales, coupons, and promo codes, are subject to expiration dates. Customers must use the discounts within the specified timeframe to take advantage of the offer. Once a promotion has expired, it will no longer be valid, and customers will not be able to apply the discount to their purchase.
c. Usage Limitations - Some promotions may be limited to one use per customer, while others may be available for multiple uses. These limitations will be specified in the terms and conditions of each promotion. Additionally, promotions may not be combined with other offers, discounts, or promotions, unless explicitly stated otherwise.
d. Right to Reject Promotions - Red Carpet Runner reserves the right to reject, cancel, or discontinue any promotion, sale, discount, or coupon at any time and for any reason, at our sole discretion. This may include, but is not limited to, instances of technical errors, misuse of promotions, or suspected fraud. We are not obligated to provide any explanation for such actions, and customers are advised to review and abide by the terms and conditions of each promotion to ensure a smooth and satisfactory experience. By participating in our promotions, customers acknowledge and accept that we may exercise this right as necessary to maintain the integrity and fairness of our promotional offerings. This also applies if a purchase has already been made utilizing the promotion, sale, or discount, in which case we reserve the right to revoke the applied discount and adjust the order total accordingly.
By participating in our special offers, sales, coupons, and promo codes, customers can enjoy savings on Red Carpet Runner products while adhering to the terms and conditions set forth for each promotion. This ensures a fair and enjoyable shopping experience for all our customers.
46. Links to Third-Party Websites
Red Carpet Runner's website may contain links to third-party websites that are not owned, controlled, or operated by Rolling Seven, LLC. These third-party websites are provided for your convenience and reference only. Red Carpet Runner is not responsible for the content, products, or services available on or through these third-party websites, nor does the presence of these links imply endorsement, approval, or sponsorship of the linked third-party websites by Red Carpet Runner.
By using our website, you acknowledge and agree that Red Carpet Runner and Rolling Seven, LLC shall not be held liable, directly or indirectly, for any loss or damage caused or alleged to have been caused in connection with your use of, or reliance on, any content, goods, or services available on or through any third-party websites. You are encouraged to use your discretion and judgment while accessing or using any third-party websites linked on our website.
Red Carpet Runner does not control or monitor third-party websites and is not responsible for the accuracy, completeness, or reliability of the content provided on these websites. Users are responsible for taking the necessary precautions to protect their devices and data from viruses, worms, Trojan horses, and other harmful or destructive content that may be present on third-party websites.
47. Security
Red Carpet Runner is committed to ensuring the security of user information and transactions conducted through our website. We take various measures to protect the confidentiality, integrity, and availability of your personal information and transaction data. These measures include, but are not limited to, the implementation of industry-standard encryption technologies, secure socket layer (SSL) certificates, and regular updates to our website's security features.
We strive to protect user information by maintaining appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission over the internet or electronic storage is 100% secure. While we make every effort to protect your personal information, we cannot guarantee its absolute security.
To further ensure transaction security, Red Carpet Runner works with reputable payment processing partners that adhere to strict security standards and comply with applicable financial regulations. Users are encouraged to review the privacy policies and security practices of our payment processing partners to understand how they protect your transaction data.
Please be aware that it is your responsibility to keep your login credentials and account information confidential. We strongly recommend that you do not share your password with anyone and that you update your password periodically to maintain the security of your account. If you suspect any unauthorized use of your account, please contact us immediately.
48. Privacy Policy
Red Carpet Runner values the privacy of our users and is committed to protecting their personal information. Our Privacy Policy outlines our practices regarding the collection, use, and protection of user information.
Data Collection: We collect various types of information from users, including personal information such as names, email addresses, phone numbers, and addresses, as well as non-personal information such as browsing history, device information, and IP addresses. This information is collected when users create an account, make a purchase, sign up for our newsletter, or interact with our website in any other way.
Data Use: We use the collected information to process transactions, provide customer support, improve our website and services, personalize user experiences, and send promotional information and updates, among other purposes. We may also use aggregated, non-personal information for analytical purposes to better understand user behavior and preferences.
Data Protection: Red Carpet Runner takes appropriate measures to secure user information and protect it from unauthorized access, disclosure, alteration, or destruction. We maintain physical, electronic, and managerial procedures to safeguard the information collected through our website.
Please refer to our Privacy Policy for a detailed explanation of our privacy practices, including information on your rights and choices regarding your personal information. By using our website and services, you agree to the collection, use, and disclosure of your information as set forth in our Privacy Policy.
49. Accessibility
Red Carpet Runner is committed to providing a website that is accessible and user-friendly for all individuals, including those with disabilities. We strive to ensure that our website complies with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.0 developed by the World Wide Web Consortium (W3C).
To enhance the accessibility of our website, we have implemented various accommodations, such as providing alternative text for images, ensuring proper color contrast, offering keyboard navigation, and using clear and descriptive headings and labels.
We continuously work on improving the accessibility of our website and welcome feedback from users who encounter any accessibility issues or have suggestions for improvement. If you have any concerns or suggestions regarding the accessibility of our website, please do not hesitate to contact us at (insert contact information). We appreciate your feedback and will use it to evaluate and improve the accessibility of our website.
By making accessibility a priority, Red Carpet Runner aims to provide a positive and inclusive experience for all users, ensuring that everyone can access and enjoy our products and services.
Red Carpet Runner utilizes the Squarespace Content Management System to operate our website storefront, as it is a platform known for its continuous efforts to improve accessibility and stay compliant with the latest standards. We rely on Squarespace's expertise and dedication to maintaining an accessible website environment for our users.
While we make every effort to ensure our website's accessibility, we cannot guarantee full compliance with all accessibility standards at all times. In the event of any alleged non-compliance or accessibility issues, we kindly request that you notify us by contacting customer care at support (@) redcarpetrunner dot com or calling us at 1-800-319-1253 before initiating any legal action. We are committed to addressing and resolving any reported accessibility concerns in a timely and effective manner to ensure a positive experience for all users.
By providing this notice and opportunity to address accessibility concerns, Red Carpet Runner aims to protect itself from unwarranted legal action and to demonstrate our genuine commitment to maintaining an accessible and user-friendly website for all individuals.
50. Export Control
Red Carpet Runner is committed to complying with all applicable export control laws and regulations, including those of the United States and any other relevant jurisdictions. We take necessary precautions to ensure that our products, services, and information are not exported, re-exported, or transferred in violation of any such laws and regulations.
Certain products and services offered by Red Carpet Runner may be subject to export control restrictions, including restrictions on their export, re-export, or transfer to certain countries or individuals. Users are responsible for ensuring that their transactions with Red Carpet Runner comply with all applicable export control laws and regulations.
By using our website and services, you acknowledge and agree that you will not use, export, re-export, or transfer any products, services, or information provided by Red Carpet Runner in violation of any applicable export control laws or regulations. You also agree to indemnify, defend, and hold harmless Red Carpet Runner and Rolling Seven, LLC from any claims, losses, damages, or expenses (including reasonable attorneys' fees) arising out of or relating to your failure to comply with export control laws and regulations.
It is the responsibility of each user to be familiar with and abide by the export control laws and regulations of the relevant jurisdictions, and to obtain any necessary licenses, permits, or authorizations required for the export, re-export, or transfer of restricted items. Red Carpet Runner reserves the right to refuse service, terminate accounts, or cancel transactions if we believe that a user is in violation of any applicable export control laws or regulations.
51. Quality Assurance and Prohibited Products
Red Carpet Runner is dedicated to providing the highest quality commercial-grade products to our customers. We take pride in the selection and quality of the goods we offer, ensuring that they meet strict quality standards and are suitable for commercial use.
Our commitment to quality means that we do not offer any prohibited or substandard products for sale on our website. We carefully source and inspect all products to ensure they are compliant with applicable laws and regulations, and that they do not infringe upon intellectual property rights, such as copyrighted materials or trademarked goods.
By maintaining strict quality control measures, we ensure that our products are safe, reliable, and meet the expectations of our customers. We also monitor industry trends and developments to continuously update our product offerings and maintain the highest quality standards.
In the event that a customer has concerns regarding the quality or legality of any product purchased from Red Carpet Runner, we encourage them to contact us immediately. We are committed to addressing and resolving any product-related concerns in a timely and effective manner to ensure customer satisfaction.
At Red Carpet Runner, our dedication to quality and customer satisfaction sets us apart from the competition and ensures that you receive the best possible products for your event needs.
52. Counterfeit Goods
Red Carpet Runner has a strict policy against counterfeit goods and is committed to ensuring the authenticity and quality of all products offered on our website. We take the issue of counterfeit goods seriously and work diligently to protect our customers from purchasing counterfeit or poor-quality goods.
To ensure that all carpet goods are manufactured in the USA, we have implemented a rigorous verification process, which includes:
1. Carefully selecting and vetting our suppliers to confirm their credibility and adherence to manufacturing standards.
2. Conducting regular inspections and audits of our suppliers to ensure compliance with our quality and authenticity requirements.
3. Requiring suppliers to provide proof of origin, certification, and other relevant documentation to confirm the manufacturing location and quality of the products.
In the event that we discover counterfeit or poor-quality goods within our catalog, we will take immediate action to remove such products and sever ties with the supplier responsible. We will also take necessary steps to inform affected customers and, if applicable, provide a refund or exchange for the affected product.
Red Carpet Runner is dedicated to maintaining the trust of our customers and ensuring that they receive only genuine, high-quality products. By implementing strict policies and verification processes, we aim to prevent the sale of counterfeit goods and uphold our reputation for excellence in the industry.
53. No Warranty
Red Carpet Runner provides its products and services on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, except for those explicitly stated in writing. To the fullest extent permissible under applicable law, Red Carpet Runner and Rolling Seven, LLC expressly disclaim all warranties and conditions, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
While we strive to offer high-quality products and services, we do not warrant that our products will be free from defects, completely uninterrupted, error-free, or that they will meet your specific requirements or expectations. We also do not warrant the accuracy or completeness of any information provided on our website, including product descriptions or user-generated content.
Exceptions to this no warranty policy may include any warranties explicitly provided by the manufacturer or supplier of a specific product, or any warranties required by applicable law. Users should review any warranty information provided with their purchased products and contact the manufacturer or supplier directly for warranty-related issues.
It is the user's responsibility to evaluate the suitability, quality, and appropriateness of our products and services for their specific needs and purposes. By using our website and services, you agree that Red Carpet Runner and Rolling Seven, LLC shall not be held liable for any loss or damage resulting from your use of or reliance on our products, services, or information provided on our website, except as required by law.
54. Complaints
Red Carpet Runner is dedicated to providing excellent customer service and addressing any concerns or complaints in a timely and effective manner. If you have any complaints or concerns regarding our products or services, please follow the steps below to submit your complaint:
1. Submission Process: Contact our customer support team by email at support at red carpet runner dot com, by phone at 1-800-319-1253 or (646) 383-3453, or by mail at 244 5th Ave #2001, New York, NY 10001. Please provide a detailed description of your complaint, including any relevant information, such as order number, product details, and the nature of the issue.
2. Resolution: Upon receiving your complaint, our customer support team will review the details and work diligently to resolve the issue. We may contact you to gather additional information or to discuss possible solutions. Our goal is to address your concerns and find a satisfactory resolution as quickly as possible.
3. Response Timeline: We strive to respond to all complaints within a reasonable timeframe, typically within 72 hours of receipt. However, the resolution process may take longer, depending on the nature of the complaint and the steps required to address the issue. We appreciate your patience and understanding as we work to resolve your complaint.
At Red Carpet Runner, we value your feedback and take all complaints seriously. Your satisfaction is our top priority, and we are committed to ensuring that your concerns are addressed promptly and effectively.
55. User Conduct and Responsibilities
When using the Red Carpet Runner website, users are expected to adhere to certain standards of conduct and behavior. By accessing and using our website, you agree to abide by these guidelines and accept responsibility for your actions.
Appropriate Behavior:
1. Provide accurate and complete information when creating an account, placing an order, or interacting with our customer support team.
2. Use our website and services for their intended purposes and in a manner consistent with applicable laws and regulations.
3. Respect the rights and privacy of other users and refrain from engaging in any form of harassment, abuse, or discrimination.
Prohibited Actions:
Users are strictly prohibited from engaging in the following actions:
1. Attempting to gain unauthorized access to other users' accounts or any protected areas of our website.
2. Using our website or services to engage in any illegal activities or to violate the rights of others, including intellectual property rights.
3. Interfering with or disrupting the proper functioning of our website, including introducing viruses, worms, or other malicious software.
4. Using automated means, such as bots or scripts, to access, scrape, or collect information from our website without our express written permission.
5. Creating multiple accounts or using false information to manipulate our services, promotions, or referral programs.
Consequences:
Red Carpet Runner reserves the right to take appropriate action in response to any violation of these user conduct guidelines, including but not limited to:
1. Issuing a warning or temporarily suspending your access to our website.
2. Terminating your account and permanently banning you from using our services.
3. Pursuing legal action against you for any damages or losses caused by your violation of these guidelines.
By using our website, you acknowledge and agree to abide by these user conduct and responsibilities guidelines, and you understand the potential consequences for failing to do so.
56. Seller's Rights and Responsibilities
As a seller, Red Carpet Runner has certain rights and responsibilities to ensure the smooth operation of our business and to maintain strong relationships with our customers. By using our website and services, you acknowledge and agree to the following rights and responsibilities of Red Carpet Runner as a seller:
Rights as a Seller:
1. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, for reasons such as suspected fraud, violation of our terms of service, or any other conduct that we deem harmful to our business or customers.
2. We reserve the right to modify or discontinue any products, services, or promotions on our website at any time, without prior notice.
3. We reserve the right to update our terms of service, policies, and pricing at our discretion and without any prior notice.
Responsibilities to Customers:
We are responsible for processing and fulfilling customer orders in a timely and professional manner, in accordance with the terms and conditions outlined on our website.
We are responsible for handling customer inquiries, complaints, and refund requests promptly and effectively, with the goal of ensuring customer satisfaction.
Dispute Resolution:
In the event of a dispute between Red Carpet Runner and a customer, we are committed to resolving the issue in a fair and reasonable manner. We encourage customers to contact our customer support team to address any concerns or issues they may have. We will work diligently to find a mutually satisfactory resolution to any disputes that may arise.
By using our website and services, you acknowledge and agree to these rights and responsibilities of Red Carpet Runner as a seller and commit to engaging with us in a fair and respectful manner.
57. Indemnification
By using the Red Carpet Runner website and services, you agree to indemnify, defend, and hold harmless Red Carpet Runner, Rolling Seven, LLC, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
1. Your use of, or inability to use, our website and services.
2. Your violation of these terms of service or any applicable laws, rules, or regulations.
3. Your infringement, or infringement by any other user of your account, of any intellectual property or other rights of any third party.
This indemnification obligation will survive the termination of your account or your use of our website and services.
Scope of Indemnity:
Your indemnification obligation covers any direct, indirect, consequential, or incidental damages, as well as any amounts paid in settlement of claims, costs of investigation, and legal fees and expenses.
Defense and Settlement:
Red Carpet Runner reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with Red Carpet Runner in asserting any available defenses. You may not settle any claim or dispute subject to indemnification without the prior written consent of Red Carpet Runner.
By agreeing to these terms of service, you acknowledge and accept your responsibility to indemnify Red Carpet Runner and its affiliates as outlined above.
58. Liability Disclaimer
To the fullest extent permitted by applicable law, Red Carpet Runner and Rolling Seven, LLC, along with their respective officers, directors, employees, agents, licensors, and suppliers, shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your access to, use of, or inability to use our website, products, or services.
This limitation of liability applies regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory, and even if Red Carpet Runner or Rolling Seven, LLC have been advised of the possibility of such damages.
Exclusions:
Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, such as personal injury or death resulting from negligence. In such jurisdictions, the liability of Red Carpet Runner, Rolling Seven, LLC, and their affiliates shall be limited to the greatest extent permitted by law.
User Responsibility:
By using our website and services, you acknowledge and agree that you assume full responsibility for your use of the site, your reliance on any information provided on the site, and your purchase and use of our products and services. You agree that any issues or disputes arising from your use of our website, products, or services shall be resolved in accordance with these terms of service and the applicable laws.
By agreeing to these terms of service, you acknowledge and accept the limitations of liability outlined herein and understand that Red Carpet Runner and its affiliates will not be held responsible for any damages beyond the scope of these limitations.
59. Limitation on Liability for Third-Party Services
Red Carpet Runner's liability for any issues arising from the use of third-party services in conjunction with our website, products, or services shall be limited to the fullest extent permitted by applicable law. By using our website and services, you acknowledge and agree that Red Carpet Runner and Rolling Seven, LLC shall not be held responsible for any damages, losses, or liabilities resulting from your use of, or reliance on, any third-party services.
Limitation Scope:
This limitation of liability applies to any third-party services that may be integrated, linked, or otherwise connected to our website or products, including, but not limited to, payment processors, shipping providers, and third-party software or applications. Our liability for any issues arising from the use of such third-party services shall be limited to the extent that we have control or influence over the services provided by the third party.
Third-Party Services Definition:
For the purposes of these terms of service, "third-party services" refers to any services, products, or information provided by a party other than Red Carpet Runner or Rolling Seven, LLC that may be accessed or used in connection with our website or products. This includes, but is not limited to, services that are integrated, linked, or otherwise connected to our website, as well as any services that we may recommend or promote on our website.
User Responsibility:
By using our website and services, you acknowledge and agree that you assume full responsibility for your use of, and reliance on, any third-party services. You agree to evaluate the suitability, quality, and appropriateness of such services for your specific needs and purposes and to resolve any issues or disputes arising from your use of such services in accordance with the terms and conditions provided by the third-party service provider.
By agreeing to these terms of service, you acknowledge and accept the limitations on liability for third-party services outlined herein and understand that Red Carpet Runner and its affiliates will not be held responsible for any issues or disputes arising from your use of such services.
60. Class Action Waiver
By using Red Carpet Runner's website and services, you agree to waive your right to participate in any class action claims, class-wide arbitration, or any other representative action or proceeding against Red Carpet Runner, Rolling Seven, LLC, or any of their respective officers, directors, employees, agents, licensors, or suppliers.
Waiver of Class Action Claims:
You acknowledge and agree that any disputes, claims, or controversies arising out of or in connection with your use of our website, products, or services, or these terms of service, shall be resolved on an individual basis and not as part of any class action, collective action, or other representative proceeding.
Individual Disputes:
In the event of any dispute between you and Red Carpet Runner, both parties agree to first attempt to resolve the issue through good faith negotiations or alternative dispute resolution methods, such as mediation or arbitration, before resorting to litigation. Any litigation or arbitration proceedings shall be conducted on an individual basis, and you agree not to participate in, or seek to initiate, any class action or other representative proceeding against Red Carpet Runner or its affiliates.
Enforcement:
If any provision of this class action waiver is found to be unenforceable or invalid by a court of competent jurisdiction, the remainder of this waiver shall remain in full force and effect, and the unenforceable or invalid provision shall be severed from these terms of service. In such cases, any disputes, claims, or controversies shall be resolved through individual litigation or arbitration proceedings, and not as part of any class action or other representative proceeding.
By agreeing to these terms of service, you acknowledge and accept the class action waiver outlined herein and understand that you are waiving your right to participate in any class action or representative proceeding against Red Carpet Runner and its affiliates.
61. Jury Trial Waiver
By using the services provided by Red Carpet Runner, a subsidiary of Rolling Seven, LLC, you hereby agree to waive your right to a jury trial for any disputes that may arise in connection with these Terms of Service, the use of our website, or any of the services provided by Red Carpet Runner.
a) Waiver of Jury Trial Rights: You acknowledge and agree that any disputes, claims, or controversies arising out of or relating to these Terms of Service, the use of our website, or the services provided by Red Carpet Runner shall be resolved through alternative dispute resolution methods, as described below, rather than through a jury trial.
b) Alternative Dispute Resolution: In the event of a dispute, you agree to first attempt to resolve the issue informally by contacting Red Carpet Runner directly. If the issue cannot be resolved informally, you agree to participate in good faith in mediation or arbitration, as determined by the parties involved, prior to initiating any legal action. Any mediation or arbitration shall be conducted in the state of Nevada, unless otherwise agreed by the parties. The prevailing party in such mediation or arbitration shall be entitled to recover their reasonable attorney's fees and costs.
c) Enforcement: If either you or Red Carpet Runner commences legal proceedings to enforce any provision of these Terms of Service or to resolve a dispute, the prevailing party in such proceedings shall be entitled to recover its reasonable attorney's fees and costs from the other party. This provision shall not affect the parties' right to seek equitable relief, such as an injunction or specific performance, in the appropriate circumstances.
62. Intellectual Property
By using the services provided by Red Carpet Runner, you acknowledge and agree to respect the intellectual property rights of the company, including but not limited to copyrights, trademarks, patents, trade secrets, and other proprietary rights.
a) Company's IP Rights: All content, materials, designs, graphics, images, logos, and text found on the Red Carpet Runner website and in the products and services provided by Red Carpet Runner are the exclusive intellectual property of Rolling Seven, LLC or its licensors. Unauthorized use of any such intellectual property, including reproduction, distribution, or modification, is strictly prohibited.
b) Protection of IP: Red Carpet Runner takes the protection of its intellectual property seriously and reserves the right to pursue legal action against any individual or entity that infringes upon its intellectual property rights. You agree to cooperate with Red Carpet Runner in the protection of its intellectual property and to promptly notify the company of any suspected infringement.
c) Infringement Consequences: Any unauthorized use of Red Carpet Runner's intellectual property may result in the termination of your access to the website and the services provided by the company. In addition, you may be held liable for any damages, including but not limited to actual damages, statutory damages, and attorney's fees, that Red Carpet Runner may incur as a result of your infringement of its intellectual property rights.
63. Governing Law and Jurisdiction
Any disputes, claims, or controversies arising out of or relating to these Terms of Service, the use of the Red Carpet Runner website, or the services provided by Red Carpet Runner shall be governed by and construed in accordance with the laws of the State of Nevada, without giving effect to any choice of law or conflict of law provisions.
a) Applicable Law: The laws of the State of Nevada shall apply to any disputes, claims, or controversies arising out of or relating to these Terms of Service, the use of the Red Carpet Runner website, or the services provided by Red Carpet Runner, regardless of your location or the location of the events, products, or services provided.
b) Jurisdiction for Disputes: You agree that any legal action arising out of or relating to these Terms of Service, the use of the Red Carpet Runner website, or the services provided by Red Carpet Runner shall be brought exclusively in the state or federal courts located in Nevada, and you hereby submit to the personal jurisdiction and venue of such courts for the purpose of litigating any such disputes, claims, or controversies.
c) Venue: You acknowledge and agree that any and all legal arbitration, mediation, lawsuits, or other proceedings arising out of or relating to these Terms of Service, the use of the Red Carpet Runner website, or the services provided by Red Carpet Runner shall take place exclusively in the State of Nevada, where Rolling Seven, LLC is incorporated as an entity. By using the Red Carpet Runner website and its services, you waive any objection to such jurisdiction and venue.
64. International Customers
Red Carpet Runner welcomes customers from around the world. If you are an international customer, you acknowledge and agree to the following additional terms and conditions that apply specifically to you:
a) Additional Terms: The use of the Red Carpet Runner website and services by international customers may be subject to additional terms, conditions, fees, taxes, or duties. You are responsible for familiarizing yourself with and complying with any such additional terms or conditions that may apply to your use of the Red Carpet Runner website and services.
b) Compliance with Local Laws: You acknowledge and agree that you are solely responsible for ensuring that your use of the Red Carpet Runner website and services complies with all applicable local laws, rules, and regulations in your jurisdiction. Red Carpet Runner makes no representation or warranty that the website or services are appropriate or available for use in your specific location, and your use of the website and services is at your own risk.
c) Shipping Restrictions: International customers are responsible for ensuring that the products ordered from Red Carpet Runner can be lawfully imported to their destination country. You agree to comply with all applicable import and export laws, rules, and regulations and to be responsible for any customs fees, taxes, or other charges that may apply to your order. Red Carpet Runner is not liable for any delays or additional costs that may result from your failure to comply with these shipping restrictions.
65. Dispute Resolution & Arbitration
In the event of any disputes, claims, or controversies arising out of or relating to these Terms of Service, the use of the Red Carpet Runner website, or the services provided by Red Carpet Runner, you agree to first attempt to resolve the matter informally by directly contacting the company. If the matter cannot be resolved informally, you agree to participate in good faith in binding arbitration, as described below.
a) Dispute Resolution Process: You agree to notify Red Carpet Runner in writing of any dispute, claim, or controversy by providing a detailed description of the issue and any proposed resolution. Red Carpet Runner shall have a reasonable period of time, not less than 30 days, to respond to your notice and attempt to resolve the matter informally.
b) Arbitration Rules: If the dispute, claim, or controversy cannot be resolved informally, you agree to participate in binding arbitration, which shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration shall take place in the State of Nevada, where Rolling Seven, LLC is incorporated as an entity, before a single arbitrator selected by the parties. The decision of the arbitrator shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
c) Costs: Each party shall be responsible for its own costs and expenses, including attorney's fees, associated with the arbitration, unless the arbitrator determines that one party is the prevailing party and should be awarded its reasonable attorney's fees and costs. In such case, the arbitrator shall have the discretion to award the prevailing party its reasonable attorney's fees and costs.
Exclusively Nevada:
By agreeing to these Terms of Service, you acknowledge and agree that any legal proceedings arising out of or relating to the use of the Red Carpet Runner website or services, including arbitration, shall take place exclusively in the State of Nevada, where Rolling Seven, LLC is incorporated as an entity. You further agree to submit to the jurisdiction and venue of the state or federal courts located in Nevada for any such legal proceedings.
66. Sales Tax
Red Carpet Runner, a subsidiary of Rolling Seven, LLC, is required to collect and remit sales tax on purchases made through our website or services in accordance with applicable tax laws. The following provisions apply to the collection and remittance of sales tax:
a) Collection and Remittance: Rolling Seven, LLC and Red Carpet Runner have tax nexus in Nevada and New York ONLY. As such, sales tax will be collected and remitted on purchases made by customers located in Nevada and New York. The sales tax rate applied to your purchase will be based on the applicable state and local tax rates in effect at the time of your purchase.
b) Tax Rates: Sales tax rates vary by jurisdiction and are subject to change. Red Carpet Runner will apply the appropriate sales tax rate to your purchase based on the shipping address provided at the time of your order. It is your responsibility to ensure that the correct shipping address is provided to ensure accurate sales tax calculation.
c) Exemptions: Certain customers may be eligible for sales tax exemptions, including non-profit organizations and government agencies. To qualify for a sales tax exemption, eligible customers must provide Red Carpet Runner with a valid tax-exempt certificate or 501(c)(3) certificate, as applicable.
d) Non-Profit Organizations: Non-profit organizations with a valid 501(c)(3) certificate must provide their certificate to Red Carpet Runner and request a custom emailed invoice to avoid taxation when placing an order. Red Carpet Runner will verify the provided documentation and, if approved, will issue a custom invoice reflecting the sales tax exemption.
e) Government Agencies: Government agencies with a valid tax-exempt certificate must provide their certificate to Red Carpet Runner and request a custom emailed invoice to avoid taxation when placing an order. Red Carpet Runner will verify the provided documentation and, if approved, will issue a custom invoice reflecting the sales tax exemption.
f) Educational Institutions: Educational institutions, including but not limited to colleges, schools, universities, and other accredited institutions, may be eligible for sales tax exemptions. To qualify for a sales tax exemption, eligible educational institutions must provide Red Carpet Runner with valid documentation of their tax-exempt status.
Educational institutions seeking a sales tax exemption must provide their tax-exempt certificate or other applicable documentation to Red Carpet Runner and request a custom emailed invoice to avoid taxation when placing an order. Red Carpet Runner will verify the provided documentation and, if approved, will issue a custom invoice reflecting the sales tax exemption.
By using the Red Carpet Runner website and services, you agree to pay any and all applicable sales taxes on your purchases, unless you provide valid documentation establishing your eligibility for a sales tax exemption. It is your responsibility to ensure that you comply with all applicable tax laws and regulations.
67. Donations
Red Carpet Runner, a subsidiary of Rolling Seven, LLC, may choose to make donations in accordance with its corporate social responsibility initiatives or philanthropic activities. The following provisions apply to the company's policy on making donations:
a) Donation Policy: Red Carpet Runner, at its sole discretion, may provide donations to individuals, organizations, or other entities in the form of monetary contributions, goods, or services. The company reserves the right to determine the recipients of its donations based on its values, mission, and objectives, and is under no obligation to donate to any specific individual or organization.
b) Use of Donations: Red Carpet Runner will ensure that any donations made by the company are used in accordance with its mission, objectives, and applicable laws and regulations. The company may allocate donations to specific projects, initiatives, or charitable causes at its discretion. Red Carpet Runner is committed to ensuring that donations are utilized responsibly and transparently, in a manner that benefits the intended recipients or causes.
c) Eligibility: No individual or organization has any entitlement or claim to receive a donation from Red Carpet Runner. The company's decision to provide donations to any specific individual, organization, or cause is entirely at its discretion and is not subject to any external influence, requirements, or demands.
By using the Red Carpet Runner website and services, you acknowledge and agree that the company has full discretion to make donations as it sees fit, in accordance with its mission, objectives, and applicable laws and regulations. You also agree that no individual or organization has any claim or entitlement to receive a donation from Red Carpet Runner, and the company is under no obligation to provide donations to any particular party.
68. Opt-Out
Red Carpet Runner values the privacy and preferences of its users and provides options for users to opt-out of certain communications or data collection practices. The following provisions apply to the user's right to opt-out:
a) Opt-Out Rights: Users of the Red Carpet Runner website and services have the right to opt-out of receiving marketing or promotional communications from the company. Users may also have the right to opt-out of certain data collection practices, subject to applicable laws, regulations, and the company's privacy policy.
b) Procedures: To opt-out of receiving marketing or promotional communications from Red Carpet Runner, users may follow the unsubscribe instructions provided in the relevant communication or contact the company directly to request the removal of their contact information from marketing lists. To opt-out of certain data collection practices, users should review the company's privacy policy and follow the instructions provided therein, or contact the company directly for further guidance.
c) Data Collection Opt-Out: Red Carpet Runner may collect and use user data in accordance with its privacy policy and applicable laws and regulations. Users have the right to opt-out of certain data collection practices, such as the use of cookies or other tracking technologies, by adjusting their browser settings or using other available tools. Please note that opting out of certain data collection practices may impact the functionality or availability of certain features on the Red Carpet Runner website or services.
By using the Red Carpet Runner website and services, you acknowledge and agree to the company's opt-out policies and procedures, and understand that opting out of certain communications or data collection practices may affect your user experience or the availability of certain features.
69. E-mail Marketing
Red Carpet Runner utilizes email marketing to inform users about promotions, special offers, updates, and other relevant information. The following provisions apply to the company's use of email marketing and user consent:
a) Consent: By providing your email address to Red Carpet Runner or creating an account on the website, you consent to receive marketing and promotional communications from the company. Your email address will be used in accordance with Red Carpet Runner's privacy policy and applicable laws and regulations, including the CAN-SPAM Act.
b) Unsubscribe: Users have the right to unsubscribe from Red Carpet Runner's email marketing communications at any time. To do so, simply click on the "unsubscribe" link provided at the bottom of each email communication or contact the company directly to request removal from the mailing list. Upon receipt of your request, Red Carpet Runner will promptly remove your email address from its marketing list and cease sending you marketing communications.
c) Compliance with Regulations: Red Carpet Runner is committed to complying with all applicable laws and regulations governing email marketing, including the CAN-SPAM Act. The company will ensure that its email marketing practices adhere to these regulations and provide users with clear and easy-to-understand options for managing their email preferences and opting out of receiving marketing communications.
Please note that Red Carpet Runner primarily services the USA and does not adhere to GDPR regulations. By providing your email address to Red Carpet Runner or using the website and services, you acknowledge and agree to the company's use of email marketing and consent to receive marketing communications, subject to your right to unsubscribe and manage your email preferences. Users located in jurisdictions governed by the GDPR or other data protection regulations sign up for our email lists, promotions, and make purchases at their own risk.
70. Rental Agreements
The following terms and conditions apply to red carpet rental services provided by Red Carpet Runner. These terms are in addition to any other rental terms and conditions that may be applicable and are subject to change at the discretion of the company.
a) Rental Terms and Conditions: By renting a red carpet or other items from Red Carpet Runner, you agree to all terms and conditions set forth in the rental agreement, as well as any additional terms and conditions specified in the quote or invoice provided to you. These terms and conditions apply globally to all rental agreements, regardless of any additional terms that may be specified in individual agreements.
b) Rental Period: The rental period for red carpet and other items will be defined in the quote or invoice provided to you at the time of booking. You are responsible for ensuring the timely return of all rented items at the end of the rental period. Failure to return items on time may result in additional fees or charges.
c) Deposit and Fees: Red Carpet Runner requires full payment upfront for all rental services. This payment covers the cost of the rental items, labor, and any other fees associated with the rental. Any additional charges or fees resulting from changes to the rental agreement, such as material overages, request for additional items, or repairs, will be billed accordingly.
Customer Responsibilities:
Schedule installation and removal at a time when the event space/room/location is empty. Any moving of furniture or other items may result in additional labor charges.
Vacuuming is the customer's responsibility. Cutting and installing rugs may leave production scraps, which need to be cleaned up by the customer's team.
If the start time is delayed by the customer/venue by more than one hour, additional charges of $75/hr/man will be applied.
After installation, other vendors should not roll carts, AV equipment, truss, or heavy items over rugs, as this may damage the installation. Repair fees to fix any damage will be applied and billed accordingly. Repairs are subject to our installer team's availability and are not guaranteed possible.
Cancellations require a minimum of 48-hour notice. If less notice is given, all charges for the installation job apply and must be paid in full.
Any material overages or additional requests resulting in change orders will be billed accordingly.
By using Red Carpet Runner's rental services, you acknowledge and agree to these terms and conditions and accept full responsibility for adhering to them throughout the rental process. Failure to comply with these terms may result in additional fees or charges, as outlined above.
71. Messaging Frequency
Red Carpet Runner is committed to providing users with timely and relevant information without overwhelming them with excessive communications. The following provisions apply to the frequency of messages sent to users:
a) Frequency of Communication: The frequency of messages sent to users, including email marketing, promotional communications, and updates, may vary based on factors such as user preferences, promotional events, and company news. Red Carpet Runner aims to balance the need to keep users informed with the desire to respect users' time and inbox space.
b) Opt-Out Options: Users have the right to opt-out of receiving certain types of communications from Red Carpet Runner at any time. To unsubscribe from email marketing or promotional communications, users can follow the "unsubscribe" link provided in the relevant email or contact the company directly to request removal from the mailing list. Opting out of certain communications may not prevent users from receiving transactional or necessary service-related messages.
c) Preferences: Red Carpet Runner encourages users to update their communication preferences to ensure they receive the types and frequency of messages that best suit their needs and interests. Users can update their preferences by accessing their account settings on the Red Carpet Runner website or by contacting the company directly for assistance.
By using the Red Carpet Runner website and services, you acknowledge and agree to the company's messaging frequency policies and procedures. You understand that the frequency of messages may vary and that you have the right to opt-out of certain communications and update your preferences as needed to suit your needs and interests.
72. Entire Agreement
This Terms of Service (TOS) constitutes the entire agreement between you, the user, and Red Carpet Runner, owned and operated by Rolling Seven, LLC, with respect to your access and use of the website https://www.redcarpetrunner.com, as well as any other media form, media channel, mobile website or mobile application related, linked or otherwise connected thereto (collectively, the "Website"). This TOS supersedes and replaces any and all prior or contemporaneous agreements, understandings, or arrangements, whether written or oral, between you and Red Carpet Runner regarding the subject matter contained herein.
Red Carpet Runner reserves the right, at its sole discretion, to amend, modify, or update this TOS at any time and without prior notice. Any such amendments will be effective upon posting the revised TOS on the Website. Your continued use of the Website following the posting of any changes to the TOS constitutes your acceptance of such changes. It is your responsibility to review the TOS periodically for any updates or changes that may impact you.
If any provision of this TOS is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and such invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
73. Repeat Infringers
Red Carpet Runner respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws, Red Carpet Runner has adopted a policy to address and take appropriate action against repeat infringers of intellectual property rights.
1. Policy for Repeat IP Infringers: Users who repeatedly infringe upon the intellectual property rights of others, as determined by Red Carpet Runner at its sole discretion, may be subject to account termination. Red Carpet Runner reserves the right to terminate the access and use of the Website, including any account or service provided, for any user found to be a repeat infringer.
2. Account Termination: If a user is found to be a repeat infringer, Red Carpet Runner may, at its sole discretion, terminate the user's account and remove any content or materials uploaded, posted, or otherwise shared by the user on the Website. The user will not be entitled to any refunds, compensation, or reinstatement of their account or services provided.
3. Notification Process: If you believe that your intellectual property rights have been infringed upon, please notify Red Carpet Runner by providing a written notice containing the required information as specified in the DMCA. The notice should be submitted to Red Carpet Runner's designated copyright agent, whose contact information is available on the Website. Upon receipt of a proper notification, Red Carpet Runner will take appropriate action as required by law, which may include removing or disabling access to the allegedly infringing content.
It is important to note that providing false or misleading information in your notification may result in liability for damages, costs, and attorneys' fees incurred by Red Carpet Runner or the alleged infringer.
74. Claims of Copyright Infringement
Red Carpet Runner takes the protection of intellectual property rights seriously and is committed to addressing claims of copyright infringement promptly. In order to report a claim of copyright infringement, please follow the process outlined below:
1. Reporting Process: If you believe that your copyrighted work has been infringed upon and is accessible on the Website or through any services provided by Red Carpet Runner, please submit a written notice to our designated copyright agent. The notice should include all the required information as specified by the Digital Millennium Copyright Act (DMCA).
2. Required Information: Your written notice must include the following information:
a. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
b. Identification of the copyrighted work claimed to have been infringed;
c. Identification of the material that is claimed to be infringing, with sufficient detail to enable Red Carpet Runner to locate the material on the Website;
d. Your contact information, including your name, address, telephone number, and email address;
e. A statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
f. A statement that the information in the notification is accurate, and, under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the copyright owner.
3. Company Response: Upon receiving a proper notice of copyright infringement, Red Carpet Runner will respond in accordance with the DMCA and applicable laws. This may include removing or disabling access to the allegedly infringing material, notifying the user responsible for the infringement, and taking appropriate action against repeat infringers, which may include account termination.
Please send the written notice with all the required information to Red Carpet Runner's designated copyright agent at the following address:
Red Carpet Runner
Attn: Copyright Agent
244 5th Ave #2001
New York, NY 10001
Please note that providing false or misleading information in your notice may result in liability for damages, costs, and attorneys' fees incurred by Red Carpet Runner or the alleged infringer.
75. Termination of Use
Red Carpet Runner reserves the right, at its sole discretion, to terminate or suspend a user's access to the Website or any services provided therein, at any time and for any reason, without prior notice or liability. Reasons for termination or suspension may include, but are not limited to:
1. Company's Right to Terminate Access: Red Carpet Runner may terminate a user's access to the Website or services if it determines, in its sole discretion, that the user has violated this Terms of Service (TOS), any applicable laws or regulations, or any third-party rights, or has engaged in conduct that is harmful, offensive, or otherwise detrimental to the Website, Red Carpet Runner, or other users.
2. Reasons for Termination: Some examples of reasons for termination or suspension may include, but are not limited to:
a. Violation of this TOS or any other policies posted on the Website;
b. Non-payment or other payment-related issues;
c. Intellectual property infringement or other legal claims;
d. Fraud, misrepresentation, or other dishonest conduct;
e. Unauthorized use of the Website or services;
f. Technical or security issues that pose a risk to the Website, Red Carpet Runner, or other users; or
g. Any other conduct deemed by Red Carpet Runner, in its sole discretion, to be harmful or detrimental to the Website, Red Carpet Runner, or other users.
3. User Notification: In the event of termination or suspension, Red Carpet Runner may, but is not obligated to, notify the user via email or other means. The user's access to the Website, services, and any associated content, data, or information may be immediately disabled or removed.
Upon termination, the user shall immediately cease all use of the Website and services, and any rights granted to the user under this TOS shall be automatically revoked. Termination of a user's access to the Website or services shall not relieve the user of any obligations arising or accruing prior to such termination or limit any liability that the user otherwise may have to Red Carpet Runner or any third party.
76. Last Policy Update
This Terms of Service (TOS) was last updated on May 9th, 2023. Red Carpet Runner reserves the right to amend, modify, or update this TOS at any time and without prior notice. Any such amendments will be effective upon posting the revised TOS on the Website. The TOS is a living document and remains accessible online 24/7.
Notification of Changes: Red Carpet Runner will not individually notify users of updates to the TOS. It is the user's responsibility to regularly review the TOS for any updates or changes that may impact them. Your continued use of the Website following the posting of any changes to the TOS constitutes your acceptance of such changes.
User Responsibility: By using the Website and its services, users agree to periodically review the TOS to stay informed about any updates or changes. If a user does not agree with the updated TOS, they must immediately discontinue their use of the Website and its services.
77. Force Majeure Events
1. Definition of Force Majeure: For the purposes of this Terms of Service (TOS), a "Force Majeure Event" shall refer to any event or circumstance beyond the reasonable control of Red Carpet Runner / Rolling Seven LLC that prevents, hinders, or delays the performance of its obligations under this TOS. Such events may include, but are not limited to, acts of God, natural disasters, storms, fire, floods, earthquakes, acts of war or terrorism, pandemics, epidemics, government action or regulation, strikes, labor disputes, or any other similar events or circumstances.
2. Company's Liability: Red Carpet Runner / Rolling Seven LLC shall not be held liable for any failure or delay in performing its obligations under this TOS due to a Force Majeure Event. In such cases, Red Carpet Runner's obligations shall be suspended for the duration of the Force Majeure Event. Red Carpet Runner shall not be responsible for any loss, damage, or inconvenience suffered by users as a result of any Force Majeure Event.
3. Notification and Resolution: In the event of a Force Majeure Event, Red Carpet Runner shall make reasonable efforts to notify users of the situation and the expected duration of the delay, if possible. Red Carpet Runner shall also use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and to resume the performance of its obligations as soon as reasonably possible after the cessation of the Force Majeure Event.
Users acknowledge and agree that in the event of a Force Majeure Event, their sole remedy shall be the extension of any deadlines or time periods affected by the Force Majeure Event, and that they shall not be entitled to any refunds, compensation, or other remedies for any loss, damage, or inconvenience caused by the Force Majeure Event.
78. “Hollywood” Disclaimer
Red Carpet Runner / Rolling Seven, LLC is not associated with, endorsed by, or in any way affiliated with the Hollywood Sign and/or the Hollywood Chamber of Commerce. We also do not claim any official endorsement from the film industry. We do not use or license any copyrighted or trademarked materials owned by the Hollywood Chamber of Commerce, the film industry, movie production facilities, professional actor/actress associations, or any televised award shows. Any use of the term “Hollywood” on this website is solely for the purpose of describing the geographic location (neighborhood) famous for the style of event carpet products we offer and should not be construed as suggesting any endorsement or association with the Hollywood Sign or the film industry. We are an independently owned, online retailer / carpet store who specializes in special events.
79. Conclusion of TOS
In conclusion, we would like to thank you for taking the time to read and understand our comprehensive Terms of Service (TOS). The length and detail of this TOS reflect our commitment to maintaining the highest standards and protecting the interests of our users, partners, and our small family run business. It is because of these stringent measures and our dedication to quality that Red Carpet Runner has become America's #1 source and distributor for the red carpet, as seen on TV. We appreciate your trust in us and look forward to providing you with exceptional products and services to make your events truly memorable. With thousands of vendor options out there, we THANK YOU for choosing our team at RedCarpetRunner.com to support your events and promotions.